You should receive shipping and tracking information via email instantaneously upon placing an order. If you’ve made an account on the Raw Genetics website, you are also able to view your tracking number once you’ve logged in.

If you have (somehow) received the wrong product, kindly reach out to the Raw Genetics team via Support@RawGenetics.io and show us your receipt and photo evidence of the unopened incorrect item. We will cover the cost of shipping so you can return the product to us, and once we have it back, we will ship out the correct items as soon as possible.

We want to guarantee a great experience. If you feel as though you’ve been served a pack of duds, please reach out to us via Support@RawGenetics.io and explain the situation and we will do everything within our power to make it right. Our goal is your satisfaction.

Yes, you can get a refund if your order has not yet shipped. In the case that it has, if you arrange immediately to return the items in new condition and/or unopened, we will happily process a refund. Please allow time to contact us about this issue. Our goal is your 100% satisfaction, and we will go out of our way to achieve this. In the event you were having issues contacting us through email at Support@RawGenetics.io. Please make sure that you have left a friendly comment on our most recent post on social media (@rawconnect) or join our Discord server at Discord.gg/RawGenetics and request additional help from a moderator.

Please do not stress out (in the rare scenario) if something is missing from your package. This is more than likely a packaging error than an intentional action. Kindly reach out to the Raw Genetics team via Support@RawGenetics.io and provide us with information about your order and we will send out the missing items post haste.

Orders usually take about 3 business days to process, package, and ship out to the customer. The Raw Genetics team is a small, family-owned business that sometimes can become inundated with orders around peak holidays or sales, and in those situations, shipping may take us additional time.

No. WE DO NOT SHIP INTERNATIONALLY. Raw Genetics sells feminized seeds and regular seeds online to the United States only at this time. Refer to authorized seed bank retailers for any international orders.

Head on over to one of our authorized seed bank partners, like Seedsherenow.com and neptuneseedbank.com, to purchase official Raw Genetics seeds anywhere in the world.

No, we do not. But, if you join the Raw Genetics Discord community at Discord.gg/RawGenetics, you may find stimulating conversation or the answers you seek from one of our seasoned community members.

The Raw Genetics team is ready and waiting to answer all of your questions. Reach out to us via Support@RawGenetics.io to start a conversation. Or, join our Discord at Discord.gg/RawGenetics and reach out to a moderator for any other queries.